Role Overview
Murray Recruitment are recruiting an Administrator for our client based in Cumbernauld.
This is an excellent permanent opportunity for an experienced Administrator to join a busy depot environment. The successful candidate will provide essential administrative and customer service support, acting as a key link between customers, operations, drivers and internal teams.
This is a varied and fast-paced role requiring strong communication, organisation and attention to detail. The Administrator will play an important part in resolving customer queries, maintaining accurate documentation and supporting the efficient day-to-day operation of the depot.
Key Responsibilities
- Act as the first point of contact for customer enquiries, providing a professional and efficient service.
- Manage delivery issues, delays and discrepancies, ensuring customers receive clear and proactive updates.
- Handle telephone and email correspondence in a timely and professional manner.
- Liaise with depot colleagues to provide customers with updates on the movement of goods.
- Prepare and distribute Proof of Delivery (POD) documentation for collections and deliveries.
- Process returned POD paperwork and follow up with drivers regarding missing or incomplete documentation.
- Administer specific customer contracts, maintaining accurate records and supporting documentation.
- Complete data entry across internal systems with a high level of accuracy.
- Raise Purchase Orders on behalf of the operational team when required.
- Process and approve purchase invoices, checking details against PO numbers and completion dates.
- Provide general administrative support across the depot.
- Participate in the on-call rota from home, booking and processing urgent deliveries onto the system.
- Ensure compliance with company quality, health, safety and environmental policies and procedures.
- Adhere to all site-specific health and safety requirements.
Skills & Experience
- Previous experience within an administrative role, ideally in a busy, fast-paced environment.
- Excellent customer service and communication skills.
- Strong organisational skills with the ability to manage multiple priorities.
- High level of accuracy and attention to detail.
- Confident using Microsoft Office and general computer systems.
- Ability to work independently and use initiative.
- Strong team-working skills with the ability to communicate effectively across different departments.
- Previous experience within logistics, transport or depot operations would be advantageous but is not essential.
- Flexibility to participate in the on-call rota.
Offering
- Permanent, full-time position.
- £13.00 per hour / £27,040 per annum.
- 40 paid hours per week.
- Working hours: Monday to Friday, 9:00am – 6:00pm, with a one-hour unpaid lunch.
- 1 in 4 on-call rota, working from home with additional payment.
- Stable, long-term opportunity within a well-established organisation.
- Supportive and professional working environment.
