Role Overview
This is an exciting opportunity to join a growing and well-established organisation operating within a specialist technical services environment, supporting customers and operational teams across the UK.
Working as part of the Business Support team, the successful candidate will play a key role in ensuring the smooth coordination of customer service, engineering support, and administrative operations.
This position requires a proactive and organised individual who thrives within a fast-paced environment and can effectively manage multiple priorities while delivering a high standard of customer service.
Key Responsibilities
- Respond to customer, engineer, and subcontractor enquiries via telephone and email, ensuring queries are resolved efficiently.
- Coordinate engineer and subcontractor attendance for reactive callout and breakdown works in line with customer requirements.
- Raise purchase orders for materials and subcontractor services as required.
- Allocate and issue tasks to mobile service engineers through the IFS system.
- Identify and organise materials, subcontractor services, and plant hire requirements for planned maintenance works.
- Prepare quotations and annual maintenance contracts using company templates for customer issue and review.
- Collate and verify engineer timesheets for payroll and costing purposes.
- Maintain and update company systems including IFS, PeopleHR, and Assure H&S.
- Order stationery, PPE, and office supplies as required.
- Provide general office administration support including scanning, mail handling, travel booking, and document management.
Skills & Experience
- Previous experience within an administrative or business support role.
- Experience within a field services, engineering, or facilities environment would be advantageous.
- Strong proficiency in Microsoft Word and Excel.
- Excellent organisational skills with the ability to prioritise workloads and meet deadlines.
- Strong communication skills with the confidence to liaise with stakeholders at all levels.
- Ability to work effectively within a busy and fast-moving environment.
- High attention to detail and strong administrative accuracy.
- Proactive and customer-focused approach.
- Ability to identify and understand the needs of both internal and external stakeholders.
Offering
- Full-time, permanent position based in Glasgow.
- Working hours: Monday to Thursday 8.30am – 5.00pm, Friday 8.30am – 4.00pm.
- Salary of £26,000 – £28,000 per annum, depending on experience.
- Annual performance-related bonus scheme.
- 31 days holiday inclusive of public holidays.
- Company pension scheme.
- Life insurance.
- Employee discount programme.
- Referral bonus scheme.
- On-site parking.
- Sick pay scheme.
- Opportunity to join an employee-owned business.
- Ongoing training, development, and career progression opportunities.
