Main Duties
- Plan and coordinate Planned Preventative Maintenance (PPM), reactive works, and repair jobs.
- Generate and manage purchase orders for materials and services.
- Prepare quotations and estimates as required.
- Order and track necessary materials to support service operations.
- Process billing and invoices for clients promptly and accurately.
- Update internal CRM and client systems to maintain accurate records of ongoing jobs and schedules.
- Participate in an on-call rota (one in every three weeks), managing after-hours breakdowns and dispatching engineers for urgent needs.
Experience & Skills Required
- Strong customer service and administrative skills.
- Experience in planning or helpdesk roles is desirable.
- Knowledge of Scottish geography for efficient job scheduling and planning.
- Excellent telephone manner and attention to detail.
- Proficiency in the Microsoft Office Suite, especially Excel, with skills in filtering and highlighting data for client reporting.
- Able to work independently and effectively communicate with stakeholders at all levels.
- Enjoys working as part of a proactive team, focused on delivering positive, client-centred service.
Package
- Salary £27227 per annum
- Hours Monday–Thursday, 8:30 am–5 pm; Friday, 8:30 am–4 pm
- On-call Rota 1 in 3 weeks, with an additional £200 per on-call week / £3466 annually
–Attndance Bonus: £250 per quarter / £1000 per year - Holidays 25 days of annual leave plus 8 statutory holidays
- Pension Company pension scheme
