Key Responsibilities
- Logging Client requests and creating cases- Monitoring, controlling and managing these works to ensure they are planned on a daily basis using the service planner.
- Planning scheduled service visits for Mobile Engineer’s and Sub-Contractor’s using PPM planner.
- Progressing jobs through to work complete status including scanning documents and maintaining operational documentation for all work undertaken.
- Liaising with Customers and Clients as per maintenance schedule/contract requirements and operations management to ensure smooth operational delivery.
- Communicating and issuing of work orders to field based Engineers via Electronic job issue or telephone.
- Compiling quotations for repair works noted from Engineer reports, telephone calls and sub-contractor quotations, passing them to Operations Manager for approval.
- Creating purchase order’s for materials required for works from Engineer’s and ordering materials from suppliers in advance of works being carried out.
- Co-ordinating and managing tasks to ensure maintenance delivery within allocated budget and time-scales.
- Keeping up to date with customer spend limits on reactive jobs and applying for additional monies when required.
- Reporting IT faults with IT support facility for tablet faults etc.
- Supporting Operations Manager as required with production of client reports.
- Providing report to Operations Manager weekly on progress/status on all open jobs.
- Involvement in regular WIP reviews and work to reduce WIP levels.
- Checking of Engineer’s time sheets for accuracy.
Experience/Skills
- Previous experience in an administrator position as full training will be given.
- Excellent telephone manner.
- Ability to organise own workload, work well under pressure making sure deadlines are met and respond quickly to changing priorities
- Effective working relationships with peers, line managers and with external customers and clients
- Good knowledge of customer spend limits on reactive jobs and have the ability to apply for additional monies when required
- Good working knowledge of computer packages; Word, Excel and Outlook
Offering
- Hours are Monday to Friday; 8am-4:30pm
- Salary is £25,461 per annum
- On-site Parking
- Standard Holiday entitlement is 30 days which increases after 2 years service.
- Company Pension Scheme
- Perk Box Scheme – gain points for free cinema tickets etc
- Health Shield
- Company Pension Scheme
