Role Overview
This role offers the chance to become an integral part of a dynamic support team, working at the heart of a fast-moving and customer-focused environment. It’s perfect for someone who thrives on organisation, enjoys problem-solving, and takes pride in delivering first-class service. If you’re looking to make a real impact in a busy and supportive setting, this could be the role for you.
Key Responsibilities
- Act as a first point of contact for incoming helpdesk emails and calls, ensuring all enquiries are logged and handled promptly
- Coordinate engineer callouts and schedule repair visits efficiently
- Organise and confirm planned maintenance with customers
- Maintain accurate and up-to-date customer records and databases
- Raise purchase orders and assist in preparing repair quotations
- Provide administrative assistance to both the Helpdesk team and Management
- Regularly update client portals with job progress and completed work
- Arrange accommodation for engineering staff when required
- Manage false alarms and ensure proper follow-up
- Process daily invoicing and ensure accurate billing
- Support the team by covering during holidays and absence
Skills & Experience
- Confident using IT systems with a good understanding of service management tools
- Experience with simPRO is a bonus but not essential
- Background in a similar helpdesk or admin role, preferably in a busy office environment
- Strong communication skills and a proactive approach to customer service
- Solid understanding of UK geography for scheduling purposes
- Ability to multi-task, prioritise work effectively, and remain calm under pressure
Offering
- Full-time, permanent position based in Glasgow
- Monday to Friday, 35 hours per week (9am – 5pm)
- Competitive salary from £26,000 to £28,000 depending on experience
- 20 days holiday rising to 25 after one year, plus 8 public holidays and your birthday off
- Company pension scheme and life assurance cover
- Be part of a friendly, professional team in a supportive and growing business
- Access to flexible employee benefits
