Helpdesk Administrator

Murray Recruitment are recruiting Helpdesk Administrators for our client based in Lanarkshire. This is an excellent opportunity to join a well-established and growing facilities management organisation in a key administrative role. These positions are offered on an ongoing contract basis, providing stability and the chance to play a vital role in coordinating and managing maintenance and repair works efficiently.

Contract
Contract, Full Time
Location
Specialism
Administration
Salary
£13 per hour
Hours
Monday - Thursday 8am - 5pm Friday 8am - 2pm
Closing Date
30/03/2026
Reference
MR-5963

Job Description

Role Overview

This is an excellent opportunity to join a well-established and growing facilities management organisation in a key administrative role.
These positions are offered on an ongoing contract basis, providing stability and the chance to play a vital role in coordinating and managing maintenance and repair works efficiently.

Key Responsibilities

  • Handling incoming maintenance requests, accurately logging and prioritising tasks based on urgency
  • Overseeing scheduling by coordinating engineers, subcontractors, and necessary resources
  • Maintaining up-to-date records and tracking ongoing and completed works
  • Assisting with procurement through raising purchase orders for materials, equipment, and subcontractor services
  • Acting as the first point of contact for clients, engineers, and subcontractors, ensuring clear and professional communication
  • Monitoring job progress to meet deadlines and proactively managing any delays
  • Supporting reporting by compiling information on job completion, performance, and service delivery

Skills & Experience

  • Proven experience in a similar administrative role, ideally within facilities management or a related sector
  • Strong organisational skills with the ability to manage multiple priorities effectively
  • Excellent communication skills, both verbal and written
  • Confident using job management systems, databases, and Microsoft Office applications
  • High attention to detail for accurate data entry and record keeping
  • Ability to work under pressure in a fast-paced environment
  • Proactive, solutions-focused approach with a commitment to excellent service delivery

Offering

  • Ongoing contract, based in Lanarkshire
  • Monday to Friday, 40 hours per week (varied shifts between 8am – 5pm)
  • Salary up to £27,000 per annum
  • Immediate start available

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