Role Overview
This is an excellent permanent opportunity for an experienced Helpdesk professional to join a busy and supportive team. The successful candidate will play a key role in coordinating planned and reactive maintenance works, ensuring high levels of customer service and efficient administration. This is a varied and rewarding position with scope for hybrid working once fully trained.
Key Responsibilities
- Planning and scheduling both PPM and reactive maintenance works
- Programming workloads for engineers
- Logging incoming calls and emails from clients accurately and efficiently
- Responding to client enquiries in a timely and professional manner
- Preparing and issuing quotations
- Processing completed job sheets
- Raising purchase orders for subcontractors and suppliers
- Liaising with subcontractors to coordinate works
- Maintaining and updating all relevant systems
- Supporting with contract administration tasks
Skills & Experience
- Proven experience in a Helpdesk, Contract or Service Administration role
- Excellent communication skills, both written and verbal
- JobLogic experience advantageous
- Strong IT skills with the ability to learn new systems quickly
- A proactive team player with a strong work ethic
Offering
- Permanent, full-time position: Monday to Friday, 37.5 hours (on rota: 8am – 4pm / 9am – 5pm)
- Flexible working hours and hybrid working available following training (3 days office / 2 days home)
- Competitive salary dependent on experience
- 33 days’ holiday (28 days annual leave plus 5 designated bank holidays: 1st & 2nd January, Easter Monday, 25th & 26th December)
