We are currently recruiting a Service Co-Ordinator for a permanent position with one of our Client’s who are a Facilities Management Company in Lanarkshire.
Reporting to the Administration Manager, this role assists the Operations Managers in the day-to-day co-ordination and management of the business’ operational maintenance activities.
Logging Client requests and creating cases- Monitoring, controlling and managing these works to ensure they are planned on a daily basis using the service planner.
Planning scheduled service visits for Mobile Engineer’s and Sub-Contractor’s using PPM planner
Progressing jobs through to work complete status including scanning documents and maintaining operational documentation for all work undertaken
Liaising with Customers and Clients as per maintenance schedule/contract requirements and operations management to ensure smooth operational delivery
Communicating and issuing of work orders to field based Engineers via Electronic job issue or telephone
Compiling quotations for repair works noted from Engineer reports, telephone calls and sub-contractor quotations, passing them to Operations Manager for approval.
Creating purchase order’s for materials required for works from Engineer’s and ordering materials from suppliers in advance of works being carried out.
Co-ordinating and managing tasks to ensure maintenance delivery within allocated budget and time-scales
Keeping up to date with customer spend limits on reactive jobs and applying for additional monies when required
Reporting IT faults with IT support facility for tablet faults etc
Supporting Operations Manager as required with production of client reports
Providing report to Operations Manager weekly on progress/status on all open jobs
Involvement in regular WIP reviews and work to reduce WIP levels
Checking of Engineer’s time sheets for accuracy
Experience & Skills:
Excellent telephone manner and communication skills both oral and written
Able to organise own workload, work well under pressure making sure deadlines are met and respond quickly to changing priorities
Effective working relationships with peers, line managers and with external customers and clients
Good knowledge of customer spend limits on reactive jobs and have the ability to apply for additional monies when required
Good working knowledge of computer packages; Word, Excel and Outlook
Hours are Monday to Friday; 8am-4:30pm
Salary is up to £21k.
If you are interested in this position, please apply today and send your CV to firstname.lastname@example.org
Not the job for you but know someone who would be perfect for the role?
Why not refer a friend and if they get the job you get £250 worth of vouchers? Refer a friend.