Key responsibilities to in include:
Co-ordinating and planning of PPM and Reactive Works in line with SLA’s within designated geographical area to a multi skilled mobile workforce.
Logging of all PPM’s and making sure these are completed in time.
Keeping up to date records
Small works estimating
Carry out monthly audit of jobs and ensure all relevant paperwork is received for this.
Making sure events are up to date and closed down as soon as possible on in house computer system.
Dealing with incoming and outgoing calls in a polite and professional manner.
Ensuring that all works are complete and are delivered on time.
General office administration
Previous experience working within either a Helpdesk, Planning or Scheduling position
Call handling and logging experience
Organised with an ability to multi-task and work on their own initiative
Able to demonstrate a strong focus on customer care with excellent communication skills.