Location: Lanarkshire

Salary: £ Per Annum

Contract: Permanent

Reference: 5485

Specialism: Administration


Job Description

Due to internal promotion, Murray Recruitment is recruiting for native French speaking Customer Service Administrator for a permanent position based in Lanarkshire.

Working as part of a team you will be responsible for with providing customers with a 5-star customer service experience dealing with enquiries, processing orders and dealing with customers orders from enquiry to delivery.

Responsibilities:

  • Dealing with incoming enquiries via a range of channels including inbound calls, emails, live chat & web.
  • Communicate with customers about their orders, including any delays in delivery, late delivery time frame, return of goods and/or faulty products etc.
  • Process orders/ quotes via telephone, email, web, live chat & online portals, and respond within same working day.
  • Handle any product & technical enquiries via telephone, email & live chat, demonstrating the ability to question to understand the customers’ needs to make product recommendations.
  • Follow up of payments and reminders.
  • Liaise with technical department to ensure the customer needs are met.
  • Liaise with and provide internal support to external sales team and other departments with the company.
  • Maintain thorough and accurate customer account records.
  • Undertake any other duties thought appropriate to maintain a consistently high standard of work.

Essential Requirements:

  • Excellent written and spoken French & English to business level
  • Experience of providing an exceptionally high level of customer service is preferable
  • Excellent communication, organisational and team working skills
  • Positive attitude
  • Can demonstrate the ability to prioritise, multi task whilst retaining attention to detail and accuracy

Offer:

  • Hours of work are Monday – Friday 8am – 4.15pm
  • Competitive basic salary
  • Healthcare Plan
  • Pension
  • Hybrid working after probationary period
  • 25 days plus statutory holidays
  • Profit share scheme after 12 months

If you are interested in this position, please apply today by sending your CV to cvs@murrayrecruitment.co.uk

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