Location: Lanarkshire

Salary: £25000.00 Per Annum

Contract: Permanent

Reference: 4561

Specialism: Administration


Job Description

My client who are a UK leading Safety and Workplace services provider are currently recruiting for a Customer Service Supervisor to join their team based at their office in North Lanarkshire for a permanent opportunity.

The role is to provide first class customer service to clients, processing orders and keeping customers up to date on progress of order right through to delivery.

Main responsibilities

  • Managing and supervising of staff
  • Order Processing of incoming customers orders
  • Chasing suppliers for updates and keeping customer up to date on progress of orders
  • Accurately set up customers and orders on system, completing call logs and reports.
  • Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required.
  • Manage out of stock items by communicating with purchasing and advising customer accordingly.
  • Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum
  • customer service levels are achieved.
  • All associated administration

Experience and skills

  • Experience working within a similar customer service or sales admin position
  • Strong communication skills
  • Ability to multi-task and work in a fast paced environment
  • Computer literate with working knowledge of Microsoft Outlook, Word and Excel

Package

  • Working Monday to Friday between 8am-5pm. Can be flexible- 8am-4pm/8:30am-4:30pm or 9am-5pm
  • Salary is up to £25k
  • Holidays are 25 days plus 8 statutory days
  • Pension
  • Sharesave scheme
  • Cycle scheme
  • Buy more holidays scheme

If you are interested in this position, please apply today and send your CV marked FAO Lynsey McCormick to cvs@murrayrecruitment.co.uk

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