Role Overview
This is a fantastic opportunity for a motivated and organised individual with experience in a fast-paced helpdesk environment.
The successful candidate will support the day-to-day service desk operations and assist in the transition to the JobLogic CRM platform.
Key Responsibilities
- Act as the first point of contact for incoming service requests via phone and email
- Log and monitor service tickets in JobLogic, ensuring timely updates
- Allocate jobs to engineers and liaise with them to meet agreed SLAs
- Communicate with clients, providing updates and resolving queries
- Assist with scheduling, job tracking, and managing engineer diaries
- Support the service department with administrative tasks and job documentation
- Monitor open jobs and follow up with stakeholders to ensure timely closure
Skills & Experience
- Previous experience in a helpdesk or service desk environment is essential
- Comfortable in a fast-paced role with the ability to multi-task and prioritise
- Experience with CRM/job management systems (JobLogic preferred)
- Excellent verbal and written communication skills
- Strong organisational skills and attention to detail
- Ability to work independently and collaboratively
- Proficient in Microsoft Office and general IT systems
Offering
- Permanent, full-time role based in Cumbernauld
- Monday to Friday, 8am to 5pm (1-hour lunch)
- Every second Monday: 7am to 4pm rota shift
- Competitive salary (Dependent on Experience)
- 33 days holiday per year including statutory days (office closed over Christmas and New Year)
- Company pension scheme and 4x life assurance
- Free onsite parking
- Supportive and friendly working environment with opportunities for growth
