Main Duties
- PPM and Reactive Works Coordination. Schedule, monitor, and oversee all PPM and Reactive tasks, ensuring jobs are logged, coordinated, and completed efficiently in line with contract SLAs.
- Job Analysis and Costing: Review job sheets, calculate costs, and generate detailed job cost reports.
- Order Management: Raise purchase orders for essential equipment, materials, and plant to ensure each contract is properly resourced.
- Client Communication: Maintain regular communication with clients, providing updates on job progress and promptly addressing any queries to foster strong client relationships.
- Contract Documentation: Prepare and manage contract documentation, ensuring all records are accurate, current, and filed systematically.
- Contract Reporting: Track, analyse, and report on contract progress, costs, and compliance.
- General Service Administration: Perform various administrative tasks to support the contracts division, ensuring all contract-related activities are well-documented and coordinated effectively.
Skills & Experience
- Service Administration Background: Demonstrable experience in service or helpdesk administration, ideally within the construction, building services, or facilities management sectors.
- Technical Skills: Strong IT skills, with proficiency in job management systems (e.g., Concept, Job Logic) and Microsoft Office.
- Effective Communication: Excellent written and verbal communication skills, capable of building strong relationships with both clients and internal teams.
- Team Player with Initiative: Able to work well within a team yet independently manage responsibilities, demonstrating initiative and accountability.
- Organisational Skills: Highly organised and detail-oriented, able to handle multiple tasks and manage deadlines effectively.
Offering
- Salary: £24k – £28k DOE
- Working Hours: Monday to Thursday: 08:00 – 16:30 and Friday: 08:00 – 15:45
- Hybrid Working: Initially full-time office-based in Hillington during training, then hybrid working available (3 days office-based, 2 days remote) after three months.
- Holiday Entitlement: 20 days’ annual leave plus 8 statutory holidays, with additional days between Christmas and New Year.
- Company Pension Scheme
- Training and Development: Additional training and professional development opportunities.
- Additional benefits: On-site Parking and Workwear Provided
