Overview
Reporting to the Operations Manager and working as part of a team, you will be working in a very busy environment carrying out a variety of tasks.
Key Responsibilities
- Deal with incoming enquiries
- Generate & plan work instructions for Engineers
- Managing PPM and Reactive works
- Monitor job progress, recording on the work orders and keeping customers informed thought the
work process - Ensuring all work orders are closed in a timely fashion and within SLA, completing all fields with
relevant information, such as purchase orders, service reports and log notes - Checking and ensuring that technicians paperwork, service reports and timesheets etc. are completed
accurately and on time - Timely preparation of statistics for monthly client reports
- Planning reactive works and organising PPMs for the month ahead
Skills & Experience
- Previous Helpdesk, Scheduling or Planning experience would be advantageous however not essential.
- Excellent customer service skills.
- Computer literate with working knowledge of Microsoft Outlook, Word and Excel.
- Excellent eye for detail and accuracy.
- Ability to manage your workload and work on your own initiative.
- Due to the nature of the contract you will be required to go through a basic disclosure check.
Offering
- Salary up to £25k DOE
- Working hours Monday – Friday – 8am – 5pm (1 hour lunch office based)
- Holidays – 35 per year
- Pension