Role Overview
Whether you’re a recent graduate or already have some industry experience, this position offers a dynamic blend of technical support and customer engagement. Working as part of an experienced team, you’ll help customers identify and implement the right solutions using a wide range of automation, motion control, and electrical components.
Key Responsibilities
- Develop and maintain strong relationships with an existing customer base across industrial sectors
- Respond to inbound enquiries, provide technical advice, and generate accurate quotations
- Assist customers in selecting suitable automation, control, and electrical products based on application requirements
- Liaise with manufacturers and suppliers to source tailored solutions
- Stay up to date with the latest technologies and innovations in automation and electrical engineering
- Identify opportunities to upsell or cross-sell based on technical compatibility and customer requirements
- Negotiate pricing and close sales confidently and professionally
- Deliver a high level of customer service through effective communication via phone and email
Skills & Experience
- Degree, HND, or HNC in Electrical Engineering, Electronic Engineering, Mechatronics, Automation, Control Systems, or a related discipline
- Alternatively, previous experience in a technical internal sales, technical support, or applications engineering role
- Sound understanding of industrial or electrical products and their applications
- Excellent communication and interpersonal skills, with the ability to explain complex concepts clearly
- Customer-focused with a proactive and commercially aware approach
- Comfortable working collaboratively within a team and independently when required
Offering
- Full-time, permanent, office-based role in Lanarkshire
- Monday to Friday, 37.5 hours per week, with a flexible start time between 8:30am and 9:00am
- Competitive salary of £30,000 – £40,000 DOE
- Annual bonus of up to 7.5%
- Salary reviews each December
- 25 days annual leave plus 8 statutory holidays, with additional days for length of service
- Company pension scheme
- Optional private healthcare
- Cycle to work scheme and local incentive schemes
- Supportive, friendly working environment within a stable, long-established business
