Main Duties
- Engineering Coordination Work closely with the engineering team to facilitate the timely and effective delivery of maintenance services.
- Scheduling Coordinate and plan both planned and reactive maintenance works across Scotland, ensuring efficiency and organisation.
- Client Reporting Regularly update clients with job progress reports, ensuring clear communication and client satisfaction.
- Client Communication Act as a primary contact for clients, ensuring prompt and professional responses to queries while building and maintaining strong relationships.
- Service Level Monitoring Track and monitor service performance to ensure all contractual and customer expectations are met or exceeded.
- Problem-Solving Take a proactive approach to resolve service issues, working closely with both clients and engineers to find practical solutions.
- Team Collaboration Work as part of a high-performing team, supporting Principal Engineers and collaborating with other departments to achieve shared goals.
Skills & Experience
- Administration Previous experience in a helpdesk, contract administration, or customer support / coordinator position.
- Communication Skills Strong interpersonal skills with the ability to manage both client relationships and internal team communications.
- Problem-Solving Able to stay calm and find solutions when working under pressure.
- Technical Skills Proficient in Microsoft Office Word, Excel and Outlook with knowledge of an internal CRM system, experience with Simpro would be advantageous.
- Team Player A flexible and proactive approach, with a commitment to delivering high-quality service.
Offering
- Competitive salary £DOE.
- 25 days of annual leave, plus 8 statutory holidays.
- Company pension scheme.
- On-site parking
- Permanent role with an immediate start available.
