Responsibilities
- Handle incoming maintenance requests, ensuring accurate logging and prioritisation based on urgency.
- Oversee work scheduling, coordinating engineers, subcontractors, and necessary resources for efficient task completion.
- Maintain up-to-date records, tracking ongoing and completed jobs while ensuring all relevant documentation is logged.
- Assist with procurement by raising purchase orders for materials, equipment, and subcontractor services, ensuring approvals and documentation are in place.
- Act as the primary contact for clients, engineers, and subcontractors, facilitating clear communication and addressing any queries or issues.
- Monitor job progress, ensuring deadlines are met and proactively managing any potential delays.
- Contribute to reporting and documentation by compiling key information on job completion, performance metrics, and overall service delivery.
Skills & Experience
- Previous experience in a similar administrative role, ideally within facilities management or a related field.
- Strong ability to manage multiple tasks efficiently, ensuring priorities are handled effectively.
- Excellent communication skills with the ability to liaise professionally with clients, engineers, and subcontractors.
- Proficiency in using databases, job management systems, and Microsoft Office applications.
- Keen attention to detail to ensure accurate recording and updating of information.
- Capable of working under pressure and meeting deadlines in a fast-paced environment.
- A proactive approach to problem-solving and a strong focus on delivering excellent service.
Offering
- Salary: Up to £27,000 per annum
- Working Hours: Monday to Friday 40 hours (varied shifts between 8am – 5pm)
- Holidays: 31 days (including 3 fixed public holidays over Christmas and New Year)
- Pension scheme
- Private healthcare
