Role Overview
This is an exciting opportunity to join a dynamic customer service team, delivering exceptional service across multiple communication channels. The successful candidate will thrive in a fast-paced environment and support both sales and technical teams while ensuring a 5-star experience for every customer.
Key Responsibilities
- Handle customer enquiries via inbound calls, emails, live chat, and web from start to finish
- Communicate clearly regarding orders, deliveries, returns, and product issues
- Process orders and quotations promptly through multiple channels
- Manage product and technical enquiries, providing accurate recommendations
- Follow up on payments and reminders, particularly for Continental Europe accounts
- Liaise with internal departments and external sales to meet customer needs
- Identify opportunities for cross-selling and upselling
- Maintain accurate and updated customer account records
- Support live chat and web-based service development for Europe
- Perform additional duties to uphold high service standards
Skills & Experience
- Fluent in French and English, both written and verbal
- Additional European languages (German or Italian) are advantageous
- Strong commercial awareness and ability to build rapport
- Proven track record of delivering exceptional customer service
- Excellent communication, organisational, and teamwork skills
- Able to multitask, prioritise, and remain accurate under pressure
- Fast learner with strong IT literacy and written communication skills
- Friendly, cooperative, empathetic, and proactive
Offering
- Full-time, permanent position based in Lanarkshire
- Working hours: 8:00 am – 4:15 pm, Monday to Friday
- Competitive salary (£DOE per annum)
- Hybrid working available after training (optional: 2 days remote)
- 25 days annual leave plus statutory holidays
- Healthcare plan after 3-month probation
- Participation in Company’s Ex Gratia Profit Share Scheme after 12 months’ service
