Key Responsibilities
- Responding to incoming enquiries via telephone, email, webchat, and digital platforms.
- Taking payments from tenants and processing these accurately.
- Dealing with queries related to factoring, tenancies, and complaints.
- Resolving customer enquiries efficiently and professionally.
- Updating internal systems with accurate information following each interaction.
- Working collaboratively within the customer service team to ensure excellent service delivery.
Skills & Experience
- Previous experience in a customer service or call centre environment is essential.
- Excellent communication skills, both written and verbal.
- Strong IT skills and confidence using digital systems and web-based tools.
- Ability to handle sensitive information with professionalism and confidentiality.
- A Disclosure Scotland check is advantageous – this will be arranged by the client if not already held.
- Ability to start immediately and commit to the full duration of the contract.
Offering
- Full-time, office-based role in Leith
- Monday to Thursday 9:00am – 5:00pm, Friday 9:00am – 4:30pm
- Salary of £29,843.90 per annum (pro rata)
- Supportive team environment with training provided
- Immediate start available
- 4-month fixed-term contract
