Role Overview
This is an excellent opportunity for an experienced customer service professional to join a busy and supportive team within a fast-paced environment for a fixed term of 10–12 months on a maternity cover contract.
The Customer Service Advisor will provide essential support to customers and the external sales team, ensuring a high standard of service is delivered at all times. The role involves managing customer enquiries, processing orders, providing updates on pricing and availability, and resolving issues efficiently to maintain strong customer relationships and overall satisfaction.
Key Responsibilities
- Act as a liaison between customers and internal departments
- Work closely with sales teams and other departments to ensure smooth service delivery
- Provide customers with pricing and delivery information
- Process customer orders and receive payments
- Resolve customer requests, queries, and complaints promptly and professionally
- Handle sample requests from customers and field sales teams
- Raise non-conformances, returns, credits, and replacements
- Communicate any delays or price increases to customers
- Raise picking lists and process customer invoices
- Deliver effective complaint resolution while ensuring customer satisfaction
Skills & Experience
- Previous customer service experience with responsibility for managing part of a customer base
- Strong IT skills with experience using Microsoft Word and Excel
- Experience using Sage, CRM systems, and web-based systems would be advantageous
- Excellent listening and communication skills with a professional telephone manner
- Strong organisational skills with the ability to prioritise workload effectively
- Ability to identify and resolve problems while multitasking under pressure
- Positive attitude with the ability to work effectively as part of a team
- Self-motivated, enthusiastic, and willing to support colleagues when required
Offering
- £28,000 per annum
- Full-time, 10–12 month fixed-term maternity cover contract based in South Lanarkshire
- Working hours: Monday to Thursday 8:15am – 5:00pm, Friday 8:15am – 1:00pm
- 25 days holiday plus bank holidays (pro rata)
- Company pension scheme
