Key Responsibilities
- Enquiry Management Handle incoming enquiries across multiple channels for the plumbing and heating division, ensuring all are qualified and processed effectively.
- Appointment Booking Schedule appointments for the manager and surveyor to conduct site surveys, ensuring all necessary arrangements are made.
- Order and Liaison Work closely with the manager to order required parts and liaise with clients to coordinate project schedules and works.
- Engineer Scheduling Manage engineers’ diaries and keep customers informed of project progress, ensuring all deadlines are met.
- Query Handling Address and resolve any queries that arise throughout the project lifecycle, providing exceptional customer service.
- System Updates Update the Simpro system with accurate project details and progress to ensure smooth project management.
- Invoicing Assist with the invoicing process upon project completion, ensuring accuracy and timeliness.
- Administrative Support Provide comprehensive project administration and customer service support, contributing to overall project success.
Experience & Skills
- Proven experience in planning or project administration, ideally within a similar role.
- Ability to effectively multi-task and maintain organisation in a fast-paced environment.
- Strong communication skills, with the ability to interact efficiently with clients and team members.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Experience with job management software or CRM systems.
Offering
- Competitive Salary Up to £27,000 per annum.
Working Hours Monday – Friday, 8.30am – 5.00pm. - Office-Based Role Located in Paisley.
- Pension Scheme Included