Recruiting| How one company have mastered retention by paying attention.
No need for a sales pitch, the facts just speak for themselves!
You know that phrase you can’t see something for looking at it? Often I think this is the case with our jobs…we can be so focused on the day to day tasks that we fail to take the time to look at the bigger picture. Being relatively new to Murray Recruitment I wanted to find out everything I could so I started asking questions, ruffling feathers and finding out what drives everyone to do what they do, the responses were so insightful, it made the veterans of the industry take some time out to reflect on what it is they do. I want to share these findings with you, because I think you will agree after reading it that this isn’t just your average recruitment agency…this is a growing entity that is changing the face of the industry as well as saving companies money and time!
I asked the question ‘do you know how many people we have placed in a job that are still with the company…so we did some digging and realised a massive 92% of those placed are still in the role! THIS IS HUGE! When recruiting so many people are in a rush to get a bum on a seat that they skip over client or candidate requirements…this creates a short term fix that often results in staff soon jumping ship, which leaves the company wasting time looking for a replacement, reading CVS, interviewing, and spending money training someone again which on average can cost a company up to £11,000 per person.
So how have Murray Recruitment managed to dramatically decrease staff turnover?
Face to face vetting
EVERY candidate has an interview with Murray Recruitment, meaning we get to do proper vetting of the person to find out their wants, needs and expectations. No one is put through for client interview unless their skills and attitude match that of the clients.
We are INDUSTRY experts
All employees at Murray Recruitment have extensive Commercial, Engineering & Technical knowledge. This means when you are looking for a CNC Machinist with specialised skills we understand what those skills are. We aren’t fitting someones CV around the job specifications…we are finding the candidate that matches the job spec!
We build strong relationships
Skills and experience play a large part, but if you have ever interviewed someone you will know that personality goes a long way! Building long lasting relationships and trust between consultants and clients is imperative to how Murray Recruitment work. Our consultants listen to what you are telling them, what your needs are, what your expectations are and what the tone of your working environment is and take this information to the resourcing team who know the candidates inside out. The team then collaborate to pull together the best overall match asking ‘who will fit in with your team? Who will work well with the tone of your company?
We work differently…
As the team operate by pulling their resources together it means we are more proactive to job vacancies as we already have the candidate profiles ready, this means we are able to set a 24hr turnaround target to fill temporary contracts and 48hrs for permanent roles – but have often managed to have a job filled with an excellent candidate in just a 2 hour window from getting the vacancy!
Last and most importantly – aftercare
If you are still with me, you will remember I mentioned previously, asking the team what drove them to do what they do. The resounding response was that they love nothing more than that phone call that makes someones day, whether its ‘You’ve got the job’ or ‘We’ve got the perfect person for your company’, and I have to admit when I heard this, I thought that was the PC response…but I was wrong, customer care is everything to these people and I can prove it…
Where most recruitment companies are target focused, Murray Recruitment are all about the customer service; phone calls on the day of the interview to see how the candidates are and phone calls on the first day to calm the nerves are just the tip of this iceberg. If the focus was on quantity we would be filling the vacancies and moving on to the next, but the focus is on quality, which is why Murray Recruitment stay in contact with the Client and Candidate after their start date, to see how everyone is settling in and iron out in queries to ensure everyone gets off the the right start.
With all this it’s easy to see why Murray Recruitment have managed to grow to the lengths it has and it is showing no signs of slowing down. 92% are still happy with their role, 92% of clients are able to focus on their job rather than filling positions and shelling out thousands to re-train their staff. So my final question is, what do you have to lose by giving them a try? Not as much as £11,000 to pick the wrong person I’m betting!